**Free shipping to almost anywhere in Canada**
For free shipping, orders must be over $99 (before taxes) excluding Yukon, Northwest Territories or Nunavut.
Rural areas and locations with high shipping costs will be contacted via email prior to shipment for a shipping contribution. You may choose to cancel an order if shipping costs are too high.
We charge a non-refundable rate of $10+ tax per pair on orders under $99.
We do not ship outside Canada.
Once your order has been paid, we will ship it out ASAP.
Two things may affect your order:
1. The warehouse is not open on weekends or statutory holidays.
2. The shoe you ordered may not be in the warehouse and will need to have it brought in from one of our other four locations.
Customers are responsible for the cost of all return shipping. If you have entered your address incorrectly, you will be responsible for shipping costs to resend the order. Please check that your address is correct.
All orders are shipped with the most cost affordable courier.
For a return to be accepted, the item must be unworn and in its original box so that it can be resold as new.
We accept sale items that are discounted less than 25%.
Sale items discounted 25% or more are a FINAL SALE and can not be returned or exchanged.
Customers must pay for return shipping. Alternatively, returns and exchanges are accepted at any of our in-store locations.
Please email us at firstname.lastname@example.org for a Return Authorization within 15 days of receiving your order.