Refund policy

Returns
For a return to be accepted, the item must be unworn and in its original box so that it can be resold as new.

We accept sale items that are discounted less than 25%.

Sale items noted as 25% OFF are FINAL SALE and can not be returned or exchanged. 

Customers must pay for return shipping. Alternatively, returns and exchanges are accepted at any of our in-store locations.

Please email us at service@walkincomfort.ca for a Return Authorization within 15 days of receiving your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on items listed at 25% off or more, or gift cards.

Exchanges
Any items for exchange must contact us for a Return Authorization number within 15 days of receiving your order and request the item for exchange. Customers must pay for shipping to send items from the order back to our warehouse. Once received we will process the exchange and send an email with tracking number.

An alternative method and potential fastest way to ensure receiving an item for exchange is to return the original item from the order and, once the return is accepted, make a separate purchase for the new item. 

Refunds
Once received we will review your return and if approved you will be automatically refunded on your original payment method. Please allow 5-7 business days for the refund to show. If it has not, please contact your card provider.